At Pure Days, we want every order to be a positive experience for you and your child. We carefully select educational toys from our own collections, special brands, and trusted Japanese brands, with a focus on quality, learning value, safety, and thoughtful play. If you are not completely satisfied with your purchase, this Return & Refund Policy explains when returns, exchanges, and refunds may be accepted. This policy applies to purchases made through the Pure Days online store and should be read together with our Terms & Conditions and other applicable store policies. By placing an order with us, you acknowledge and agree to the terms of this policy.

1. Eligibility for Returns
Pure Days generally accepts returns for eligible products within 14 days of the date you receive your order, provided the product meets the return conditions set out below. Certain products may have specific return conditions because of their nature, packaging, hygiene requirements, promotional status, or supplier restrictions. To be eligible for a return, the product must be unused, unopened, and in its original condition and packaging. All original packaging, labels, accessories, manuals, cards, components, and other items supplied with the product should be included. The product must be in a condition suitable for resale. Educational toys that have been opened, assembled, used, played with, modified, damaged, or otherwise handled beyond what is reasonably necessary to inspect the product may not be eligible for a change-of-mind return.

2. Change-of-Mind Returns
If you change your mind after purchasing a product, you may request a return within 14 days of receiving the order, subject to the eligibility requirements in this policy. For change-of-mind returns, the customer is generally responsible for the cost of returning the product to Pure Days. Original shipping charges may not be refundable unless otherwise required by applicable law or the return is due to an error on our part. We recommend that customers use a trackable and adequately protected shipping method when returning an item. Pure Days cannot be responsible for returned products that are lost or damaged while being sent back by the customer.

3. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact Pure Days as soon as reasonably possible. We will review the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable resolution. For damaged or defective products, please provide clear photographs or videos showing the condition of the product and its packaging. This helps us assess the issue and may allow us to resolve the matter without requiring unnecessary return shipping. If Pure Days sends you an incorrect product, we will work with you to arrange the return or replacement. Where the error is confirmed to be ours, reasonable return shipping costs may be covered by Pure Days.

4. Products That Are Not Eligible for Return
Certain products may not be eligible for return where they have been opened or used, particularly products involving hygiene, personal use, consumable components, sealed learning materials, or products where opening the packaging affects their condition or resale value. Products that have been personalised, customised, made specifically to a customer’s requirements, or clearly identified as non-returnable at the time of purchase may also be excluded from change-of-mind returns. Products purchased as part of a clearance, final-sale, or non-returnable promotion may be subject to separate conditions. Any applicable restrictions will be communicated on the relevant product page or at the time of purchase. These exclusions do not affect your rights where a product is faulty, defective, unsafe, not as described, or otherwise covered by applicable consumer protection law.

5. Return Request Process
Before sending any product back, please contact Pure Days at puredaysenterprise@gmail.com with your order number, the name of the product, the reason for the return, and any relevant photographs or videos.
Please do not send a product back before receiving return instructions from our team. Unauthorised or incorrectly addressed returns may experience delays in processing. Once your return request has been reviewed, we will provide the appropriate instructions for returning the product where the return is approved.

6. Return Condition
Returned products should be securely packaged to prevent damage during transportation. The product should be returned with its original packaging, accessories, instructions, labels, and other included components. If a returned product is received damaged, incomplete, visibly used, or in a condition that reduces its resale value, Pure Days may assess whether a refund or exchange can be provided. Where permitted by applicable law, the amount of any refund may be adjusted to reflect damage, missing components, or diminished value caused by handling beyond what was reasonably necessary to inspect the product.

7. Refunds
Once an approved return has been received and inspected, Pure Days will notify you of the outcome. If the return is approved, the applicable refund will be processed using the original payment method where reasonably possible. Refund processing times may vary depending on the payment method, bank, payment provider, currency, and financial institution involved. Pure Days cannot control the processing time applied by a customer’s bank or payment provider. Where a refund is approved for a change-of-mind return, the original shipping fee may not be refundable. Where the return relates to a faulty, damaged, incorrect, or materially misdescribed product, Pure Days will assess the appropriate refund or remedy in accordance with applicable law.

8. Exchanges
Where appropriate and subject to stock availability, Pure Days may offer an exchange for an eligible product. If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable. Exchanges are subject to the same general product-condition requirements as returns unless the product is being replaced because it is defective, damaged, incorrect, or otherwise covered by applicable consumer protection requirements.

9. Refunds for Sale and Promotional Orders
Products purchased during sales, promotional campaigns, discount events, or using promotional codes remain subject to this Return & Refund Policy unless specific conditions were communicated at the time of purchase. A promotional discount does not automatically create a separate right to return a product. If a return is approved, the refund will generally be calculated based on the actual amount paid for the returned product rather than the original full retail price. Any free gifts or promotional items provided as part of an order may need to be returned where the qualifying purchase is returned, depending on the terms of the relevant promotion.

10. Shipping and Delivery Charges
Shipping charges are handled according to the circumstances of the return. For eligible change-of-mind returns, the customer may be responsible for return shipping costs and the original delivery charge may not be refundable. If an item is confirmed to have arrived damaged, defective, incorrect, or materially different from the product ordered, Pure Days will assess the appropriate shipping arrangement and may cover reasonable return shipping costs where applicable. Pure Days is not responsible for additional return costs caused by a customer’s failure to follow the return instructions provided by our team.

11. International Orders
Pure Days may offer products and delivery options for customers in different countries and currencies. International customers are responsible for ensuring that their order information, delivery address, and contact details are correct before completing a purchase. For international returns, customers may be responsible for return shipping costs, customs requirements, duties, taxes, and other charges associated with sending a product back, except where the return is due to an error, defect, or other circumstance for which Pure Days is responsible. International refunds may also be affected by currency conversion and payment-provider processing. The amount received by a customer after a refund may differ from the original amount charged because of exchange-rate movements or fees applied by the customer’s bank or payment provider.

12. Malaysian Consumer Rights
Pure Days operates in accordance with applicable laws and regulations relevant to its business and customers. Nothing in this policy is intended to exclude, restrict, or limit any consumer rights that cannot lawfully be excluded or limited under applicable Malaysian law. Where a product does not meet applicable consumer guarantees or legal requirements, Pure Days will consider the customer’s rights and provide an appropriate remedy as required by law. This policy is intended to establish our standard return process and should not be interpreted as removing any mandatory rights or remedies available to consumers under applicable legislation.

13. Product Safety and Appropriate Use
Educational toys should always be used according to the manufacturer’s instructions, age recommendations, safety information, and intended purpose. Parents, guardians, teachers, and other responsible adults should use appropriate supervision where required.
A product that has been damaged after delivery through misuse, improper storage, unauthorised modification, incorrect assembly, or failure to follow the manufacturer’s instructions may not qualify for a return as a defective product. Where a safety concern becomes apparent after purchase, customers should stop using the product and contact Pure Days promptly so that we can investigate the matter and advise on the appropriate next steps.

14. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact Pure Days as soon as possible at puredaysenterprise@gmail.com. We will make reasonable efforts to accommodate cancellation requests received before dispatch. Once an order has been dispatched, it may no longer be possible to cancel it as an order cancellation. In such circumstances, the customer may need to follow the applicable return process after receiving the product. Cancellation requests are not guaranteed until confirmed by Pure Days.

15. Incorrect Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order. If an order cannot be delivered because of an incorrect, incomplete, or outdated address supplied by the customer, additional delivery or return charges may apply. Please contact us promptly if you notice an error in your delivery details after placing an order. If the order has not yet been dispatched, we will make reasonable efforts to update the information where possible.

16. Lost or Damaged Returns
Customers returning products are responsible for ensuring that returned items are appropriately packaged and sent using a suitable delivery service. We recommend keeping proof of postage and tracking information until the return has been received and the refund or exchange has been confirmed. If a returned item is lost or damaged while being transported back to Pure Days, we may request evidence from the shipping provider before determining the appropriate resolution.

17. Return Review and Processing
All returned products are subject to inspection. Our team may verify the product condition, packaging, included components, and reason for return before approving a refund or exchange.
We aim to process approved returns as promptly as reasonably possible after receiving the returned product. Additional time may be required during busy periods, promotional campaigns, public holidays, or where information or documentation is required to assess the return.

18. How to Contact Us
For return, refund, exchange, damaged-product, or order-cancellation enquiries, please contact Pure Days using the following email address:
puredaysenterprise@gmail.com. When contacting us, please include your order number and sufficient information for us to identify the purchase. Providing photographs or videos where relevant can help us review your request more efficiently.

19. Policy Updates
Pure Days may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, payment methods, delivery arrangements, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date where appropriate. Customers are encouraged to review this policy before making a purchase.

20. Contact Us
If you have any questions about this Return & Refund Policy or would like to discuss a return, please contact us at puredaysenterprise@gmail.com. Our team will review your request and provide guidance based on your order and the circumstances involved.

Last Updated
22 August 2026